The International Association of Outsourcing Professionals (IAOP) has just released details about the 15th annual Outsourcing World Summit, an upcoming event that will bring together hundreds of call center outsourcing leaders from around the world. The annual event is scheduled to be held from Feb. 20-22, 2012, at Disney’s (News – Alert) Contemporary Resort & Conference Center in Lake Buena Vista, Florida.
According to a press release, IAOP is a global, standard-setting organization and advocate for the call center outsourcing industry. Debi Hamill, CEO at IAOP, stated in the release that just as the call center outsourcing industry has grown and matured over the past 15 years, so has the Outsourcing World Summit. The event has quickly become a neutral location where the global call center outsourcing community can connect and share their knowledge and best practices to make the industry even stronger and more successful.
Peter Sheahan, best-selling author, world-renowned speaker, founder and CEO of ChangeLabs is expected to speak at the not-to-miss event in regards to innovative business thinking, and how to ultimately create lasting behavior.
The program is also expected to feature seven educational tracks and over thirty how-to sessions. In addition to customer experiences, outsourcing tools and technology, the sessions will also include detailed information on the management science of outsourcing; transition and governance; on the call outsourcing horizon; globalization; and the future of call center outsourcing.
Additionally, one of the other highlights of the event will be a roundtable discussion focusing on maximizing the benefits and minimizing any downsides of corporate social responsibility within call center outsourcing. Plus, the summit is promised to have hands-on practicum showing customers, providers and advisors how to maximize call center outsourcing initiatives.
Back in June, IAOP and the RCCSP Professional Education Alliance entered into a partnership agreement, enabling both the organizations to cater to the certification needs of domestic and call center outsourcing services buyers and providers.
Source: TMCNet
